Complaints Procedure

We try very hard to ensure each child has the very best educational experience throughout his/her time at St Lawrence CE Primary School. However, we are only human and no matter how hard we try, we may not always get things right. If you ever have a query, concern or complaint about any aspect of school life, we would like to know about it as soon as possible; problems are best tackled early.  Most problems can be sorted through an informal chat with your child's class teacher. If you do not get a satisfactory response, please refer your concern to Mrs Goodwin. Very occasionally, it may be necessary to take your complaint further. At this stage, please put your concern in writing to Mrs Goodwin, or to Mrs White, our Chair of Governors if the complaint is about Mrs Goodwin. This should be marked confidential and sent to the school address. 

A copy of the full complaints procedure can be found here.